Crawley Locks and Alarms

2 months ago

Coronavirus Covid-19

We do not have any plans to close and will be Open as usual. If staffing levels get low we will possibly have to scale back to emergency calls only, ie Lock outs, Intruder Alarm not working etc.
Routine Servicing will be put on hold until a later date.

When you book an engineer appointment we’ll ask you if:

*You or anyone in your home has been diagnosed with Covid-19
*You or anyone in your home has been advised to self-isolate
*Anyone in your home is at higher risk – i.e. over 70, diabetic etc

If you answer ‘yes’ to any of these questions, we’ll work with you to assess your need for an engineer visit before deciding what to do next. We’ll prioritise emergencies and we may need to postpone non-urgent visits, like annual services, to a later date.

Our engineer will also call you on the day of your appointment and ask the same set of questions, in case anything has changed since you booked.

When an engineer does visit a customer’s home, they’ll take additional precautions – including hand-washing – before, during and after the appointment. They’ll protect you and your family members by keeping a safe distance at all times – and we ask you to do the same.

Our engineers are also within their right to walk away if they are not 100% sure or comfortable working in your property at this time. If this happens we will rebook at a later date.

** What are we doing to protect customers and staff?

We will be contacting customers before our engineers visit to make sure they haven’t been diagnosed with Covid-19, advised to self-isolate or have recently returned from a high-risk area.

** I have an appointment booked - Will it still go ahead?

We’ll only reschedule appointments if it’s unavoidable – and we’ll always let you know in advance. We’ll do our very best to offer the same level of support to you as usual. There are challenging times ahead. We may well be short-staffed at times if some engineers or office staff need to self-isolate. If that happens, we’ll need to prioritise emergency cases and our most vulnerable customers over routine appointments. We also ask that if the situation changes for you, that you contact the office ASAP to cancel your appointment and rebook for a later date.

** Can I move my booked appointment to another date?

Yes of course, please call the office on 01293 889 167, if there is no answer please DO leave a message and we will get back to you as soon as possible.

We appreciate your help and understanding on this matter that is affecting everyone at this time.

Above all please ensure you are following Government Guidelines which can be found here
www.nhs.uk/conditions/coronavirus-covid-19/ ... See MoreSee Less